FAQ

Question:  Why shall I receive bills for my rent? When and how?
Answer:  You get a bill when your rent is not payroll deducted or only the half amount is deducted. If you are a student, you’ll be billed in advance on a quarterly basis. You’ll receive your account statement notices through emails, before and after your financial aid posts.

Question: What is miscellaneous fee?
Answer:  A miscellaneous fee is in the form of unapplied payments not allocated for a specific area. When this fee is used by you, ACS pays the previous outstanding invoice after finding it. You can also use this fee for a particular area that you want to be affected by the unapplied payment.

Question: How do I distinguish a billing code and a payment code?
Answer: A billing code is used for mass billing. These codes allow accounts receivable to generate a whole batch of invoice at a time. Instead of creating invoices one by one, you can generate around 12 batches at just on go.
On the other hand, payment codes are used for mass payments. These codes are used only for customers with a financial aid or grant.

Question: How to attach discounts to multiple invoices?
Answer: When a billing code is attached to a customer, it has a discount field that allows multiple accounts to affect one customer. Discounts are accessible only under the ‘Billing Codes’ option in edit invoices. An invoice takes a discount into consideration after it is generated.

Question: How can I apply payments?
Answer: There are several ways of applying a payment. You can apply it manually or through your accounts receivable. One of the benefits of applying manually is the ability to see your payments before they get applied.

Question: How to handle refunds?
Answer: You need to give a refund check when a customer has paid extra. You should enter every refund check in accounts payable or post the refund in order to reverse the transaction.